Shipping & Delivery

Apart from Assembly Required products, beds and bed frames will be put together for you, including the center support. * Mattresses and box springs will also be placed on the frame. Our delivery partners will attach mirrors to dressers, but not to doors or walls. For pier groups, the units will be leveled, and the lights tested before our delivery partner departs. If contracted in advance to haul away your mattresses or box springs, our delivery partner will do so provided the piece in question passes inspection and is free from contaminants. Some beds and bunk beds may require a fee for setup, if you have any questions about assembly, please reach out to our Phone Sales Team at 1‑800‑336‑9136.

*Attaching an adjustable base to a previously purchased bed is excluded and will be the customer's responsibility.

Apart from Assembly Required products, kitchen and dining room items will be delivered and placed in your preferred location. Hutches will be placed on buffets and shelves will be installed. Our delivery partner will also install table leaves to make sure they fit properly. All items will have mending plates installed as well as lights plugged in and tested as necessary. Some dinette sets require a fee for setup. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Apart from Assembly Required products, living room and seating items will be delivered and placed in your preferred location. Our delivery partner will attach legs to sofas and chairs, test motion furniture to ensure it is working properly, and verify that toss pillows were delivered if applicable. Power Motion items will be connected per manufacturer instructions and, if available, plugged into an appropriate power source and tested.

Apart from Assembly Required products, our delivery partner will assemble lamps and set them in your preferred location as well as plug in and test them.

Apart from Assembly Required products, entertainment centers will be set in place, leveled, shelving installed, plugged in and lights tested.

Our delivery partner will uncrate and place your Grandfather Clock in your preferred location. For calibration and assembly options, please reach out to your sales professional or call 1‑800‑336‑9136.

Apart from Assembly Required products, curios will be delivered and set in place, including unpacking and installation of shelves. Curios will be leveled, plugged in and lights tested.

Due to their size and complex assembly, service areas for game table delivery are limited and require an additional charge. If you have any questions, please reach out to your sales professional or call 1‑800‑336‑9136.

For protection plan options on your purchase, please reach out to your sales professional, or call 1‑800‑336‑9136.

Carpet will be delivered to your home and brought to the installation area when possible.

Area rugs will be delivered and placed in a room of your choice. Select larger rugs may not be eligible for free shipping due to size and weight restrictions.

Other coverings will be placed based on order specifics, if you have any questions about placement, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

TVs will be unpacked, set in place, plugged in, and have the cable or antenna connected. Limitations on placement may apply. Our delivery partner will turn on the unit and make sure it is operating properly. Delivery partners will not install extra equipment. During winter months, TVs will not be turned on until they reach room temperature.

Most computers and accessories are purchased in-store and picked up at our warehouse. However, if you choose to have your order delivered, please be aware that our delivery partner will not provide hook up of your equipment. If you are in need of an authorized installer, please reach out to your salesperson as they can put you in contact with one.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the refrigerator will be set in place, plugged in, and leveled. If a proper water line exists with a serviceable shut-off valve on the same floor and immediately adjacent to the refrigerator, it will be connected and turned on. New water lines will not be installed. Connection to a local water line may be subject to an additional fee depending on the location. Haul away of the old unit will be done, if contracted in advance to do so. There may be other limitations for connection, including ship-to address. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Washers will be unpacked with all strapping materials and shipping bolts removed and set in place. If new hot and cold fill hoses are purchased from NFM and the intended location has a serviceable shut-off, our delivery partner will connect the washer to the proper valves and install the drain hose. Connection to a local water line may be subject to an additional fee depending on the location. Our delivery partner will level the washer and start a cycle to ensure it’s operational. If freezing conditions exist, you may be instructed to wait to start the unit until a few hours later.

Dryers will be set in place and leveled. Packaging material will be removed. If a new cord was purchased with the order, it will be attached, and the unit will be plugged in and turned on to ensure proper operation. Venting will be hooked up if no modifications are required on the existing venting system. Service fees are required to set up gas dryers and must be arranged in advance. Service may only be completed on gas dryers if there is a serviceable, existing shut-off valve immediately adjacent to the dryer, and if in compliance with local ordinances. There are other limitations for gas connection, including restrictions based on your ship-to address.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the freezer will be set in place, plugged in and leveled. If your freezer is a lockable model, the delivery team will give you the keys. Generally, freezers should be turned on and cooled for 24 hours before stocking.

Countertop microwave units will be unpacked and set in place. Over-the-range microwave units are delivered without hook up. Built-in dishwashers are delivered but will not be installed or hooked up. For portable dishwashers, our delivery partner will unpack the unit, set in place, install casters, and start a cycle for you. If freezing conditions exist, our team may ask you to wait a few hours before operating your new dishwasher as the water inside could be frozen.

Electric ranges will be unpacked, have the cord attached, and leveled. Gas ranges will be unpacked, set in place, have the proper cord attached, and leveled. Our delivery partner is unable to perform direct wire hookups. In eligible service areas, and for an additional fee, our delivery partner can hook up your gas range to an existing cast iron gas line (not galvanized pipe) with a serviceable shut-off valve immediately adjacent to the range. Gas line hookups will not be performed on copper lines or if not in compliance with local ordinances. If a gas shut-off is not serviceable or non-existent for the range, you will need to arrange for a plumber or gas company personnel to make the installation. The delivery partner will test operate the surface units and ovens. Apart from appliances that are direct wired, the delivery team will connect electrical appliances at the point of delivery.

Whirlpool tubs will be brought to your desired ship-to address and placed in the first dry area. If you are interested in installation, please visit NFM’s custom Bath and Kitchen showroom or contact your licensed plumber or contractor for installation.