Bedding Claim Information
Your continued comfort is important to us!
Please read the information below before starting the bedding claim form.
What is a Bedding Claim Form?
A “bedding claim form” is a document required by the manufacturer of your bed. It is to provide them with detailed information necessary to determine if your mattress has a defect within the warranty guidelines.
Bedding Claim Requirements
A bedding claim form is required for the following Bedding Vendors:
- Aireloom
- Serta
- Stearns & Foster
- Omaha Bedding Company
- Simmons
- Sealy
- Southerland
*If you have a Tempur-Pedic, Land and Sky, or Kingsdown, please contact the vendor directly for assistance with your warranty. Kingsdown customers: Call 1‑800‑354‑5464 for instructions.
- Tempur-Pedic
- Land & Sky
- Kingsdown
Delivery Charges
Delivery fees will be assessed to the order if NFM does the delivery and/or pickup of a mattress and/or box spring under the warranty conditions outside of the first year. These will be the regular delivery fees for your area.
*If you have moved outside of our normal delivery zones, please contact the manufacturer for warranty assistance.
Exclusion: Omaha Bedding customers please proceed to submit your bedding claim form.
Common Concerns with Mattresses
The most common concern with a mattress would be body impressions. It is normal for your mattress to begin forming body impressions after use. It is designed to conform to your body. Whether a pillow top, foam, plush, or firm, the settling of the mattress top will conform to your body contours and are considered normal. A defective impression is when the measurement exceeds the factory’s warranty specifications.
Additional Information
After reading the 
Bedding Claim Information, please contact us at bedding.claims@nfm.com with your full name, address including zip code, and phone number associated with the order and we will start a claim if warranted. If you do not have access to email, please contact NFM Customer Service at 1‑800‑544‑5349.
