Mattress Comfort Guarantee

Your Comfort is Guaranteed!

Comfort Guarantee provides 120 nights to make sure you made the right choice, at our Guaranteed Low Price! Read more below.

Bedroom with a very comfortable looking mattress and two pillows

Protect Your Mattress

Add a Mattress Protector to your order to be eligible for our Comfort Guarantee.

A mattress protector is a great way to keep your mattress safe from stains, spills, and accidents. Most mattress protectors offer moisture wicking to keep you and your mattress dry through the night. They also help eliminate the threat of bacteria, bed bugs and dust mites.

A mattress protector also gives you the option to reselect a new mattress if need be. It takes some time for a brand‑new mattress to feel just right. So, we suggest sleeping on it for at least 30 days before you consider reselecting. After that time, if it hasn't met your expectations, you may exchange your mattress purchase.

How to Qualify & Protect Your Purchase

  • Mattress sales are final sale unless a non‑refundable mattress protection pad is purchased from NFM at the time of mattress purchase.
  • Your mattress must be clean, undamaged, free from stains and the "Do not remove under penalty of law" label must be intact.
  • A mattress protection pad must be purchased from NFM at the time of your mattress order (mattress protection pads are non-refundable).
  • Because it takes time for your mattress to feel just right, we require waiting 30 days before re‑selection.
  • This policy allows for one re‑selection within 30-120 days of the original delivery date of the first mattress set with a $69.99 restock fee.
  • Excludes special orders, final sales, floor samples, and adjustable bases.
  • Standard transportation/delivery charges apply. Free delivery promotions do not apply on exchanges under this policy.
  • All exchanges must be for the same size mattress set.
  • Mattress returns outside of this policy are subject to additional restocking fees or denial of return.
  • The customer is responsible for the transportation of the product, which means they need to switch it out themselves or pay a pick‑up fee for the original items, or a delivery fee for the new item(s). The customer is responsible for the transportation of the reselected product and pickup fees for the original item.